In response to PwC’s Voice of the Consumer Survey Review 2025

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To download PwC’s report, click here. We will be referring back to it throughout our review. We would also like to take this opportunity to clarify that we do believe that there is value to be had within PwC’s report.

Should the objective, however, be to gain actionable insight beyond data, DARE Venture Group have prepared this review. You can find out more about our work, our thesis and set us a challenge at https://www.dareventure.group/. Let’s dive in.

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Compiled and written by Kane Daniel Ricca, Group CEO and Founder, DARE Venture Group

Executive Summary

While PwC’s analysis captures the key structural pressures shaping consumption, the PwC report largely treats behaviour as a response to circumstance, viewing consumers as rational actors adapting to external forces rather than emotional humans driven by perception, identity, and trust.

DARE’s take looks deeper into why these shifts are happening. We explore the subconscious motivations, trade-offs, and cognitive biases that shape Australia’s “cash-strapped, health-conscious, and tech-savvy” consumers.

Beneath the surface of rational decision-making lies a tension between control and chaos. People aren’t simply cutting costs or chasing wellness; they’re trying to regain a sense of certainty in uncertain times.

The future of consumption isn’t being defined by how much people can afford, but by how much meaning, agency, and reassurance they can buy.

What looks like prudence is often anxiety management, what looks like health is identity signalling, and what looks like tech adoption is a quiet outsourcing of confidence. DARE views these as behavioural recalibrations, not just market responses.


Page 5: Value for Money vs The Psychology of Perceived Value

PwC Summary

PwC identifies “value for money” as the defining motivator for Australian consumers. Nearly half prioritise price, promotions, and loyalty points when choosing food, and 74% see cost of living as the top threat.

With inflation pressures lingering, they suggests retailers focus on transparency, own-brand expansion, and trust-building to regain loyalty and balance affordability with margin growth.

DARE’s Take

We see this not as a financial story but as a psychological one. Consumers aren’t just reacting to inflation; they’re protecting their sense of control.

Each purchase decision becomes an act of self-preservation: a way to reclaim certainty in a volatile world. Value, therefore, is not the lowest price point but the lowest anxiety point. It’s how safe, seen, and savvy a person feels when they buy.

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Design for confidence, not discounts. Value is how safe a decision feels - not how cheap it is. Rational Value (Price ↓)” vs “Perceived Value (Control ↑)

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Behavioural Anchors

  1. Mental accounting (Thaler)